Refund policy

At Trenzay, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Items marked as Final Sale
• Hygiene-related items where the seal has been broken

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

Return Shipping

• If we made an error, we'll cover the return shipping costs.
• If you're returning an item because you've changed your mind, you'll be responsible for the return postage.

Contact 
For all return enquiries:

Return Address: 99 John Wilson Street, london Se18 6QL

Email: trenzay26@gmail.com