Shipping policy

Shipping Policy

Shipping Locations

At Trenzay , we currently ship across the United Kingdom.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is:

Standard Delivery: 10–15 Business Days

Delivery times are estimates and may occasionally be affected by factors beyond our control, including customs clearance, courier delays, severe weather, public holidays, or periods of high demand.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays, additional shipping charges, or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur. If your order has not arrived within the expected delivery period, please contact our customer support team, and we will be happy to assist you.