Terms of service

Terms of Service

Last Updated: July 21, 2026

Overview

Welcome to Trenzay. Throughout these Terms, "we", "us", and "our" refer to Trenzay. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products

We make every effort to ensure that product descriptions, specifications, and images are accurate. However:

Colours may vary depending on your device.
Product images are for illustration purposes only.
We reserve the right to discontinue or modify products without prior notice.

3. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraud, stock availability, or payment issues.

If payment has already been taken for a cancelled order, a full refund will be issued.

4. Pricing

All prices displayed on our website are in GBP (£) unless otherwise stated.

Prices may change without notice. The price charged will be the one shown at checkout.

5. Payments

We accept secure payments through the payment methods displayed during checkout.

By placing an order, you confirm that you are authorized to use the selected payment method.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, weather conditions, or circumstances beyond our reasonable control.

Under UK consumer law, responsibility for your goods transfers to you only when the goods are delivered to the delivery address you provided.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

8. Consumer Rights

If you believe a product is faulty, damaged, or not as described, you must contact Trenzay within a reasonable period and provide sufficient evidence, including photographs where requested. We reserve the right to inspect or verify the reported issue before approving any repair, replacement, refund, or other remedy. Any remedy will be provided in accordance with our Refund Policy and your statutory rights under applicable UK law.

Where applicable under the Consumer Contracts Regulations, consumers may also have cancellation rights for distance purchases.

9. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, images, videos, and trademarks, is owned by or licensed to a Trenzay.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

Break any applicable laws.
Attempt to gain unauthorized access to our systems.
Upload malicious software.
Misuse our website.
Infringe intellectual property rights.
Submit false or misleading information.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability where such limitation or exclusion is prohibited by applicable law. To the fullest extent permitted by law, Trenzay shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, business interruption, loss of opportunity, or loss of data arising from the use of our website or products.